FAQ – Better but Need to Improve Support!

5 Questions by, Live Chat Support Representative Answers


“Lena: Welcome to Binary! How May I help you?”


1. What Makes Different Than Other Brokers?

“…we recommend to open you a demo account and practice and compare. We don’t discuss our competitors… You can trade with min deposit 5 or 10

you can buy a trade with min 1USD payout. No hidden fees or commissions…”



2. What Binary Options Trading Education Offers For Newbies?

“…Schedule of the various Events & Webinars – Here is some multimedia for your aid”



3. Is there any bonus program for new clients on

“…We offer bonuses only via links of our affiliate partners…”



4. What Documents Do I Need To Provide In Order To Withdraw? And How Much Time Will It Take To Receive My Profits?

“…You can make a withdrawal without sending any documents. However if we need them in a given moment we can ask you to provide..we don’t charge any fees for initiation of withdrawals and for deposits too. However some charges from your bank or card provider may apply… all info is here: …”



5. Can I Open A Demo Account On

“…Yes, It is free…”



My Overall Impression on

 The customer service representative was polite and explained on all the questions I asked her. The answers were correct, but lack personal touch and sounds like a chat-bot answers. It is good that they don’t want to discuss their competitors. It is a fair play, but actually the representative responses were so short that they show their advantages only too briefly. It was not very good sign the question ‘Is there anything else I can help you with?’ stated several times during the conversation, making a look like the support person want to close the chat as soon as possible. For me the new outlook of is really great. They made a great work moving forward from their predecessor, BetOnMarkets, but overall impression from the chat was not very good. They have to improve much more the conversational abilities of their customer support team, before they can pretend for a leading place in the industry.


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